Shipping Policy – MaddyCustom
Last Updated: 31 March 2026
At MaddyCustom, we are committed to delivering your orders safely and on time. Please read our shipping policy carefully to understand how your order will be processed and delivered.
1. Order Processing Time
- All orders are processed within 1–3 business days after confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- Customized or made-to-order products may take slightly longer to process.
2. Shipping Time
- Standard delivery time: 3–7 business days across India.
- Delivery timelines may vary depending on:
- Your location
- Courier partner availability
- Unexpected delays (weather, strikes, etc.)
3. Shipping Charges
- Shipping charges (if applicable) are calculated at checkout.
- We may offer free shipping on selected products or promotional campaigns.
- Additional charges may apply for:
- Cash on Delivery (COD) orders
- Remote or hard-to-serve locations
4. Cash on Delivery (COD) Orders
- COD is available on selected orders.
- For COD orders, a partial advance payment may be required to confirm the order.
- Failure to accept COD orders may result in restriction of COD option for future orders.
5. Order Tracking
- Once your order is shipped, you will receive a tracking link via SMS/email/WhatsApp.
- You can track your shipment in real-time using the provided link.
6. Delays & Issues
While we strive for timely delivery, delays can occur due to:
- High order volume
- Courier partner issues
- Unforeseen circumstances
In such cases, we request your patience and cooperation.
7. Incorrect Address / Failed Delivery
- Please ensure your shipping details are accurate.
- If a package is returned due to incorrect address or failed delivery attempts:
- Re-shipping charges may apply
- No refund will be processed for shipping fees
8. Damaged or Lost Packages
- If your order arrives damaged, please contact us within 24 hours of delivery with proper proof (images/video).
- In case of lost shipments, we will coordinate with the courier partner and resolve the issue.
9. Contact Us
For any shipping-related queries, contact us at:
📧 contact.maddycustoms@gmail.com
